These General Conditions of Sale apply to all business relations between Coffee Broker LLC. as the operator of www.macchiatocapsules.com, and its customers, as defined at the time of conclusion of the contract.
The presentation of products in our online shop does not imply a binding offer, but a non-binding online catalog. By clicking the [Buy/Purchase] button, you agree to a binding order of all goods in the shopping cart.
Confirmation of receipt of the order is provided by automated email after sending the order and does not constitute an acceptance of a contract at that stage. Acceptance of your order is confirmed either by sending you a separate order confirmation by email or by processing the order and initiating shipment within 3 days.
It is your responsibility to verify the quantity and condition of the merchandise upon delivery. In case you observe damage or missing items, you must notify and file claim with the carrier and inform Macchiato within 7 days after delivery. Macchiato shall in such a case provide you with identical replacement merchandise.
You have the right to cancel your order in text form (letter, fax, e-mail) or return any merchandise that does not suit you within 14 days after receipt of the order. Macchiato will only accept returns of merchandise in their original condition and packaging accompanied by the invoice. When returns are properly completed, Macchiato shall reimburse the price of the returned merchandise and the invoiced delivery charges within a maximum of 30 days upon reception of the returned merchandise. The return postage will be at your expense. Refunds will be made in the form of the original payment.
Please send returns to:
If you as the consumer exercise your right of cancellation or return, you shall bear the costs of the return shipment. However, Macchiato will bear the costs of the return shipment in all cases when the wrong merchandise was delivered and in cases when only a partial order was sent.
The prices are valid at the time ordering. The period of validity of our limited offers can be found where they are illustrated on the Website. All prices include tax but exclude shipping costs.
Orders with a value of $50 or more qualify for free shipping within the United States. For orders below $50, we will charge a fee for postage and packaging depending on the selected shipping option, regardless of the number of packages or the size and weight of the order.
If, for technical or logistical reasons, a shipment is made in several installments, we will only charge for one delivery.
Coffee Broker LLC. shall delivery the ordered goods to the address provided by the customer. In case of delays in delivery, we shall inform you immediately.
For deliveries outside of the United States, the customer shall bear the customs duty, taxes or any other additional fees.
Until complete payment is received, the goods shall remain the property of Coffee Broker LLC.
We accept a variety of payments for your order (e.g. PayPal or Credit/Debit Card). Coffee Capsule Inc. retains the right only to accept certain payment methods in individual cases. Unfortunately, we cannot accept payment by cash or check. We do not accept liability for any losses.
Should you default on your payments, we retain the right to charge you additional interest or reminder fees.
When redeeming a voucher and/or coupon code, please note the specific redemption conditions, such as minimum order quantity, validity, etc. Only one voucher and/or coupon code, or customer-related reduction, may be redeemed per order. Voucher and/or coupon codes cannot be exchanged for cash and no change will be given when the full value is not used. Resale of vouchers and/or coupon codes is not allowed.
Coffee Broker LLC.
You can contact our Customer Service here.
This agreement shall be governed by the law of the United States of America.